FAQ

    Frequently Asked Questions

    Find answers to questions about debt collection, international procedures and transport industry specifics.

    General questions

    We operate on a success fee model - no prepayments or hidden costs. You only pay when we successfully recover your money. The commission is determined individually and depends on the value of the receivable and the complexity of the case.
    The time to recover receivables depends on the debtor's attitude and the stage of proceedings. Amicable debt collection takes an average of up to 21 days. If the case needs to go to court, the process can take from a few to several months. We treat every case as a priority, aiming for the fastest solution.
    Cooperation with us is simple and transparent:

    Report the case - write to us or call
    Free analysis - we will assess the chances of recovery and present conditions
    Sign the agreement - we operate on a success fee model, you bear no risk
    Debt collection - we start collection activities
    Funds payout - recovered money goes to your account
    We initiate court proceedings only when amicable negotiations do not bring results. First, we exhaust all mediation and settlement options. We make the decision to take the case to court together with you, presenting an analysis of costs and chances of success.
    To start debt collection we need:

    - VAT invoice or contract
    - proof of service/goods delivery
    - debtor's details (name, address, tax ID)

    The more information you provide, the more effectively we can act. We will help complete missing data.
    Yes, however each case requires individual analysis in terms of statute of limitations. Even in the case of older receivables, it is often possible to effectively pursue claims through amicable or court proceedings. Contact us - we will evaluate your case for free.
    In many cases, it is possible to pursue justified debt recovery costs from the contractor. Court practice in this area varies - we assess this individually each time, taking into account current regulations and case law. We inform you about all possibilities at the start of cooperation.

    International debt collection

    Yes, international debt collection is possible and often effective. We cooperate with a network of partners in over 50 countries who know local law and procedures. We conduct amicable, legal and enforcement activities in accordance with the debtor's country regulations. Thanks to this, we effectively recover receivables from contractors from all over Europe and beyond.
    You don't need to look for a lawyer yourself. International debt collection requires knowledge of foreign law, language and local court procedures. We cooperate with a network of partners in over 50 countries - local experts who know the regulations and business practices in their country. You only contact us, and we coordinate all activities.
    We conduct debt recovery throughout the European Union and beyond. Our network of over 50 partner law firms includes Germany, France, Italy, Spain, Scandinavian countries, Great Britain and Eastern Europe. We adapt our activities to the specifics of the debtor's country.
    No, we conclude many cases at the amicable stage, without involving the court. We initiate court proceedings only when the contractor does not respond to demands or disputes the obligation. Thanks to experience and knowledge of local realities, we effectively negotiate with foreign debtors.
    We operate on a success fee model - we collect remuneration only from effectively recovered receivables. The commission amount depends on the country, type of case and its complexity. We do not charge upfront fees for international debt collection - we share the risk with you.

    Transport debt collection

    We specialize in transport debt collection for the TSL (transport-forwarding-logistics) industry. We help recover money for unpaid transport, forwarding and logistics services - both in domestic and international transport. We know the industry specifics, the CMR Convention and transport regulations.
    Claims for transport services usually expire after 1 year. The exact deadline depends on the type of transport (domestic/international) and the application of the CMR Convention. In international transport, CMR provides for a one-year limitation period, counted from the day of delivery of goods or from the day they were to be delivered.
    For transport debt collection we need: VAT invoice, CMR consignment note, transport order or contract, proof of service completion (e.g. POD) and correspondence with the contractor. The more complete the documentation, the faster and more effectively we will recover your money.

    Prevention and security

    The most effective method is prevention. We offer Receivables monitoring - constant supervision of payment deadlines with automatic reminders before the deadline. Additionally, the Preventive stamp on invoices signals to contractors that your receivables are monitored by a professional debt collection company.
    Our Business partner verification system allows you to quickly assess the financial credibility of a potential partner. You will find out if the company is being collected and if there is a risk of late payments. A useful service for any company before starting cooperation with a new partner.
    Yes, our Law firm provides comprehensive services in transport law, commercial and civil law. We offer legal advice, court representation and conducting enforcement proceedings. Legal advisors specialize in debt collection and transport cases.
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